1. Return Eligibility
LIRAKYN ATELIER LLC wants customers to be satisfied with their purchases. Eligible products may be returned in accordance with the conditions outlined below.
To qualify for a return, products must generally be unused, in their original condition, and accompanied by their original packaging and order information.
Products that have been used, damaged through customer misuse, altered, or otherwise rendered unsuitable for resale may not qualify for a return, except where required by applicable law.
2. Return Request Period
Please contact us within 30 days of delivery to request a return authorization.
Before sending any item back, customers must contact [email protected] and provide their order number, the item they wish to return, and the reason for the request.
Returns sent without prior authorization may experience processing delays.
3. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from the product ordered, please contact us promptly at [email protected].
Include your order number, a description of the issue, and clear photographs when appropriate.
After reviewing the request, we will provide instructions for a suitable resolution, which may include a replacement, refund, or return.
For confirmed defective, damaged, or incorrectly shipped items, LIRAKYN ATELIER LLC will cover reasonable return shipping costs or provide an appropriate alternative as required by applicable law.
4. Non-Quality-Related Returns
For returns requested because of a change of mind, incorrect selection by the customer, or other non-quality-related reasons, the customer is responsible for the return shipping costs.
Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law.
Returned products must meet the eligibility conditions described in this policy.
5. Non-Returnable Items
Items may not be eligible for return if they:
- Have been used, installed, or damaged through improper handling.
- Are missing essential components or original packaging in a way that materially affects resale eligibility.
- Have been modified or altered after delivery.
- Are specifically identified as non-returnable before purchase, where legally permitted.
These exclusions do not limit any rights customers may have under applicable consumer protection laws.
6. Refund Processing
Once an approved return has been received and inspected, we will notify the customer of the refund decision.
Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received and the return has been approved.
The time required for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
If a refund has not appeared after a reasonable processing period, please contact us for assistance.
7. Exchanges and Replacements
If a product is defective, damaged, or incorrectly shipped, please contact us to discuss an appropriate replacement or alternative resolution.
Exchange and replacement availability depends on inventory and the circumstances of the request.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at [email protected].
Orders that have not entered fulfillment may be eligible for cancellation. Once an order has been shipped, the standard return procedure may apply.
9. Contact Information
For return and refund assistance, contact:
LIRAKYN ATELIER LLC
11205 Goat Hill Rd Juneau, AK 99801
Email: [email protected]
Website: https://lirakynatelier.com